Frequently Asked Questions
Q. Do you charge for freight ?
A. Yes we charge
$6.00 on all lock orders
$40.00 on Wagon orders
shipped UPS ground.
Q. How do you ship your packages?
A. Packages are shipped using UPS or USPS. Next Day and Second Day services are available.
Q. I am looking for a Baldwin item I don't see it on your
site. Can you help?
A. We supply the complete Baldwin line call us toll free (888) 915-5223 or E-mail us, and we will
gladly quote price and lead time.
Q. Do you stock all of the Baldwin items? What is the lead time?
A. We have a large inventory of Baldwin hardware and most items ship same day?
Q. What if there is a problem with my shipment?
A. After you receive your order if you have any questions call us toll free at (888) 915-5223
so we can assist you.
Q. Can you key the locks alike for us?
A. Yes, we can key the locks before they leave the store for a $7.00 keying charge per cylinder.
Q. Can I return an item?
A. Yes, you can return an item in perfect condition. Please call first for RGA#
( all returns are subject to restocking fee of 25%.) some items may be higher .
Q. Do you have a catalog?
A. Our website is our catalog, we are constantly expanding to add new items and images.
The Baldwin Full line catalog and price list is available for $40.00 Order catalog online
Q. I have Baldwin Hardware on my house and it is tarnishing,
what do I do?
A. The Baldwin lifetime finish has only been around for a couple of years.
If your product is tarnishing it is not the "lifetime finish" and had a
lacquer coating (the best protection available at that time ).
Your two options are:
A. Because your product is solid brass it can be polished to restore it.
B. Buy new trim only in the lifetime finish and never worry about it again.
Q. How long have you been in business?
A. We have been selling hardware for over 35 years, A Baldwin dealer for over 15 years, and we
have been selling on the web for 2 1/2 years.
Q. How do I place an order, what methods of payment do
A. In order to place an order call us toll free at (888) 915-5223, fax your order to us at (714) 541-2123 or
We accept all major
credit cards (VISA,MC,DISCOVER,and AMEX) our preferred card is Visa,
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