Woodwardsace.com
Frequently Asked Questions

Q.     Do you charge for freight ?
A.    Yes we charge
       $10.00 total, on all lock orders - regardless of size
       $45.00 on Wagon orders
         shipped UPS ground to 48 states.
  
Q.    How do you ship your packages?
A.    Packages are shipped using UPS or USPS.  Next Day and Second Day services are available. 

Q.    Do you ship to Canada?
A.    yes, we can ship to Canada, Please call for a freight Quote. 
       Customers are resposible for all Taxes and Duty charges. UPS charges an approx . $35 charge to handle Customs paperwork
       this will be added to the charges that UPS collects upon delivey for duty.

Q.   What are your Hours?
A.    Baldwin Experts are here to help you 7 DAYS A WEEK 7:30am - 5:00 pm Pacific Time.


Q.    Do you charge sales tax?
A.    Sales tax must be collected on shipments to California only.

Q.    How long will it take for me to get my order?
A.    Refer to our Transit time chart for UPS transit times. This is in addition to our processing time of 
        up to 48 hours.

Q.    I am looking for a Baldwin item I don't see it on your site. Can you help?
A.    We supply the complete Baldwin line call us toll free (888) 915-5223 or E-mail us, and we will 
       gladly quote price and lead time.

Q.    Do you stock all of the Baldwin items?  What is the lead time?
A.    We have a large inventory of Baldwin hardware and most items ship same day?

Q.    What if there is a problem with my shipment?
A.    After you receive your order if you have any questions call us toll free at (888) 915-5223 
        so we can assist you. All Shortages MUST be reported within 14 days.

Q.    Can you key the locks alike for us?
A.    Yes, we can key the locks before they leave the store for a $7.00 keying charge per cylinder.

Q.    Can I return an item?
A.    Yes, you can return an item in perfect condition with all original packaging. Please call first for RGA# 
       ( all returns are subject to restocking fee of 25%. ).
      Returns over 45 days are subject to a 50% restocking charge 
      Returns over 90 days will not be accepted.
       Defective items will be exchanged at no charge for 90 days.
       Our Return policy helps to guarantee Highest Quality product for sale at the Lowest Possible prices


Q.    Do you have a catalog?
A.    Our website is our catalog, we are constantly expanding to add new items and images.
    

Q.    I have Baldwin Hardware on my house and it is tarnishing, what do I do?
A.    The Baldwin lifetime finish has only been around for a couple of years.
        If your product is tarnishing it is not the "lifetime finish" and had a 
        lacquer coating (the best protection available at that time ).
        Your two options are:
        A. Because your product is solid brass it can be polished to restore it.
        B. Buy new trim only in the lifetime finish and never worry about it again.

Q.   How long have you been in business?
A.   We have been selling hardware for over 40years, A Baldwin dealer for over 20 years, and we
       have been selling on the web for 5 years.

Q.    How do I place an order, what methods of payment do you accept?
A.    In order to place an order call us toll free at (888) 915-5223, fax your order to us at (714) 541-2123 or
       E-mail your information (without credit card info) and then call with credit card info. Now we offer
     Secure online ordering of many items We accept all major
       credit cards (VISA,MC,DISCOVER,and AMEX) our preferred card is Visa, we will also accept check
       payments.

 

 

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