Shipping:
All in stock orders are shipped within 1-3 working days, unless otherwise stated
most orders are shipped from Southern California and lead time to the East Coast is 4-5 days
See: UPS Transit time chart . Approx. delivered time the the East Coast 2 weeks
If you need your shipment by a specific date you must let us know when placing the order
Customers needing faster delivery should request expedited shipping.
We ship UPS and offer 3-day, 2nd day and Next Day deliver at customers expense.
All expedited shipping charges are the customers responsibility.

Tracking:
If you supply us an E-mail address UPS will send you tracking as the order is shipped
Please contact us if you do not receive tracking. Set your Spam filters to allow E-mail from
UPS.com and Woodwardsace.com

Return policy:
We will not accept any returns without an RGA #.
to receive your RGA please call us with
Invoice #
Last Name
Date of order
All returns are subject to restocking fee of 25%
Returns over 45 days are subject to a 50% restocking charge 
Returns over 90 days will not be accepted.
Defective items will be exchanged at no charge for 90 days.
All return freight will is the customers responsibility.

Damaged Merchandise or Incorrect items Received:
Please check your order upon delivery. All reports must be made with 72 hours of delivery
We will ship a replacement item as soon as possible
ground freight only, Expedited shipping is the customer's responsibility
Customer will be billed for the replacement item and a credit will be issued when
the damaged or wrong item is delivered to Woodward's Ace

A UPS return label will be mailed the you.
Package the item carefully (items returned damaged will not receive full credit regardless of
the reason the item is being returned) and return to:
Woodward's Ace Hardware
RGA #
2343 N. Tustin Ave.
Santa Ana, CA 92705


Defective items
Our goal is always to service our customers,
Defective items are the responsibility of the manufactures.

Some manufacturers will provide us with replacement items, they will not pay for return freight.
The Customer will be billed for the replacement item and freight, when the customer
returns the item they will be credited for the defective item. (a return label will not be issued)

Baldwin Consumer Services Help Line: 1-800-566-1986

Unacceptable Return - items have banged together and scratched all items
Items returned in this condition will not receive any credit, reguardless of reason for return